/* ========== 设计变量 ========== */
:root {
  --primary: #4f46e5;
  --primary-light: #6366f1;
  --primary-dark: #4338ca;
  --gradient: linear-gradient(135deg, #4f46e5 0%, #9333ea 100%);
  --success: #10b981;
  --warning: #f59e0b;
  --danger: #ef4444;
  --bg: #f8fafc;
  --card-bg: #ffffff;
  --text: #0f172a;
  --text-sec: #64748b;
  --text-thi: #94a3b8;
  --border: #e2e8f0;
  --radius: 12px;
  --radius-sm: 8px;
  --shadow: 0 1px 3px rgba(0,0,0,0.08), 0 1px 2px rgba(0,0,0,0.04);
  --shadow-lg: 0 10px 30px rgba(0,0,0,0.08), 0 3px 10px rgba(0,0,0,0.04);
  --sidebar-w: 240px;
  --transition: 0.2s ease;
}

/* ========== 重置 ========== */
* { margin: 0; padding: 0; box-sizing: border-box; }
body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'PingFang SC', 'Microsoft YaHei', sans-serif; background: var(--bg); color: var(--text); line-height: 1.6; }

/* ========== 侧边栏 ========== */
.sidebar {
  position: fixed; left: 0; top: 0; bottom: 0; width: var(--sidebar-w);
  background: #fff; border-right: 1px solid var(--border);
  display: flex; flex-direction: column; z-index: 100;
  transition: transform 0.3s ease;
}
.sidebar-header {
  display: flex; align-items: center; gap: 10px;
  padding: 20px 18px; border-bottom: 1px solid var(--border);
}
.logo-icon { width: 34px; height: 34px; flex-shrink: 0; }
.logo-text { font-size: 16px; font-weight: 700; color: var(--text); display: flex; align-items: baseline; gap: 5px; }
.logo-brand { background: var(--gradient); -webkit-background-clip: text; -webkit-text-fill-color: transparent; background-clip: text; letter-spacing: 1px; }
.logo-sub { font-size: 12px; font-weight: 500; color: var(--text-thi); letter-spacing: 0.5px; }
.sidebar-nav { flex: 1; padding: 12px 10px; overflow-y: auto; }
.nav-section-title { margin: 16px 10px 6px; color:#94a3b8; font-size:11px; font-weight:700; letter-spacing:.08em; text-transform:uppercase; }
.nav-section-title:first-child { margin-top:4px; }
.nav-item {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 14px; border-radius: var(--radius-sm);
  color: var(--text-sec); cursor: pointer; text-decoration: none;
  font-size: 14px; font-weight: 500; transition: var(--transition);
  margin-bottom: 4px;
}
.nav-item svg { width: 20px; height: 20px; flex-shrink: 0; }
.nav-item:hover { background: #f1f5f9; color: var(--text); }
.nav-item.active { background: var(--gradient); color: #fff; }
.sidebar-footer { padding: 16px; border-top: 1px solid var(--border); }
.data-status { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--text-thi); }
.status-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--text-thi); }
.status-dot.active { background: var(--success); box-shadow: 0 0 6px rgba(16,185,129,0.4); }

/* ========== 主内容区 ========== */
.main-content { margin-left: var(--sidebar-w); min-height: 100vh; padding: 24px 32px; }

/* ========== 页面 ========== */
.page { display: none; }
.page.active { display: block; }
.page-header { margin-bottom: 24px; }
.page-header h1 { font-size: 22px; font-weight: 700; }
.page-desc { font-size: 14px; color: var(--text-sec); margin-top: 4px; }

/* ========== 空状态 ========== */
.empty-state {
  text-align: center; padding: 60px 20px;
  color: var(--text-thi);
}
.empty-state h3 { font-size: 18px; margin: 16px 0 8px; color: var(--text-sec); }
.empty-state p { font-size: 14px; margin-bottom: 20px; }

/* ========== 按钮 ========== */
.btn {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 10px 20px; border-radius: var(--radius-sm);
  font-size: 14px; font-weight: 600; cursor: pointer;
  border: none; transition: var(--transition); text-decoration: none;
}
.btn-primary { background: var(--gradient); color: #fff; }
.btn-primary:hover { opacity: 0.9; transform: translateY(-1px); }
.btn-outline { background: transparent; color: var(--text-sec); border: 1px solid var(--border); }
.btn-outline:hover { border-color: var(--primary); color: var(--primary); }

/* ========== KPI卡片 ========== */
.kpi-grid {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 16px; margin-bottom: 24px;
}
.kpi-card {
  background: var(--card-bg); border-radius: var(--radius);
  padding: 20px; box-shadow: var(--shadow);
  border: 1px solid var(--border); position: relative; overflow: hidden;
}
.kpi-card::before {
  content: ''; position: absolute; top: 0; left: 0; right: 0; height: 3px;
  background: var(--gradient);
}
.kpi-icon { width: 36px; height: 36px; border-radius: 10px; display: flex; align-items: center; justify-content: center; margin-bottom: 12px; }
.kpi-icon svg { width: 20px; height: 20px; }
.kpi-value { font-size: 28px; font-weight: 800; color: var(--text); }
.kpi-label { font-size: 13px; color: var(--text-sec); margin-top: 4px; }
.kpi-trend { font-size: 12px; margin-top: 8px; display: flex; align-items: center; gap: 4px; }
.kpi-trend.up { color: var(--success); }
.kpi-trend.down { color: var(--danger); }

/* 经营型 VOC 首页：结果、行动与证据按阅读优先级排列。 */
.dashboard-summary { display:flex; align-items:center; justify-content:space-between; gap:20px; padding:2px 0 18px; }
.dashboard-summary h2 { margin:0 0 5px; color:var(--text); font-size:18px; letter-spacing:-.2px; }
.dashboard-summary p { margin:0; color:var(--text-sec); font-size:13px; line-height:1.6; }
.dashboard-summary-meta { flex:0 0 auto; display:flex; align-items:center; gap:8px; color:var(--text-sec); font-size:12px; white-space:nowrap; }
.dashboard-summary-meta::before { content:''; width:7px; height:7px; border-radius:99px; background:#10b981; box-shadow:0 0 0 4px #ecfdf5; }
.dashboard-kpi-grid { grid-template-columns:repeat(4, minmax(0, 1fr)); gap:12px; margin-bottom:16px; }
.dashboard-kpi-card { padding:16px; box-shadow:none; border-top:3px solid var(--kpi-accent); }
.dashboard-kpi-card::before { display:none; }
.dashboard-kpi-card .kpi-icon { width:32px; height:32px; margin-bottom:10px; border-radius:9px; }
.dashboard-kpi-card .kpi-value { font-size:25px; line-height:1.15; }
.dashboard-kpi-card .kpi-context { margin-top:5px; color:var(--text-thi); font-size:12px; }
.dashboard-workbench { display:grid; grid-template-columns:minmax(0, 1.65fr) minmax(280px, .85fr); gap:16px; margin-bottom:16px; }
.dashboard-panel { background:var(--card-bg); border:1px solid var(--border); border-radius:var(--radius); box-shadow:var(--shadow); overflow:hidden; }
.dashboard-panel-head { display:flex; justify-content:space-between; align-items:baseline; gap:12px; padding:18px 20px 14px; border-bottom:1px solid #eef2f7; }
.dashboard-panel-head h3 { margin:0; font-size:15px; color:var(--text); }
.dashboard-panel-head span { color:var(--text-thi); font-size:12px; }
.dashboard-issue-list { padding:0 20px; }
.dashboard-issue-row { display:grid; grid-template-columns:minmax(0, 1fr) 92px 96px 76px; align-items:center; gap:12px; padding:14px 0; border-bottom:1px solid #f1f5f9; }
.dashboard-issue-row:last-child { border-bottom:0; }
.dashboard-issue-name { min-width:0; }
.dashboard-issue-name strong { display:block; color:var(--text); font-size:14px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.dashboard-issue-name span { display:block; margin-top:3px; color:var(--text-thi); font-size:12px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.dashboard-issue-number { color:var(--text-sec); font-size:12px; text-align:right; }
.dashboard-issue-number b { display:block; color:var(--text); font-size:15px; }
.dashboard-issue-row .btn { justify-self:end; padding:5px 9px; font-size:12px; }
.dashboard-empty-issues { padding:32px 20px; color:var(--text-sec); font-size:13px; text-align:center; }
.dashboard-risk-list { padding:4px 20px 12px; }
.dashboard-risk-item { display:flex; align-items:center; gap:10px; padding:14px 0; border-bottom:1px solid #f1f5f9; }
.dashboard-risk-item:last-child { border-bottom:0; }
.dashboard-risk-mark { width:9px; height:9px; border-radius:50%; flex:0 0 auto; background:#94a3b8; }
.dashboard-risk-mark.danger { background:#ef4444; }.dashboard-risk-mark.warning { background:#f59e0b; }.dashboard-risk-mark.good { background:#10b981; }
.dashboard-risk-copy { min-width:0; flex:1; }.dashboard-risk-copy strong { display:block; font-size:13px; color:var(--text); }.dashboard-risk-copy span { display:block; margin-top:3px; color:var(--text-thi); font-size:12px; line-height:1.4; }
.dashboard-risk-count { color:var(--text); font-size:18px; font-weight:750; }
.dashboard-panel-action { display:block; padding:13px 20px 17px; font-size:13px; font-weight:600; color:var(--primary); text-decoration:none; border-top:1px solid #f1f5f9; cursor:pointer; }
.dashboard-panel-action:hover { background:#fafaff; }
.chart-hint { font-size:12px; font-weight:400; color:var(--text-thi); margin-left:6px; }

/* ========== 图表卡片 ========== */
.chart-row { display: flex; gap: 16px; margin-bottom: 16px; }
.chart-card {
  background: var(--card-bg); border-radius: var(--radius);
  padding: 20px; box-shadow: var(--shadow); border: 1px solid var(--border);
  flex: 1; min-width: 0;
}
.chart-wide { flex: 2; }
.chart-title { font-size: 15px; font-weight: 600; margin-bottom: 16px; color: var(--text); }
.chart-container { width: 100%; height: 220px; }
.chart-container.large { height: 300px; }
.chart-container svg { width: 100%; height: 100%; }

/* ========== 上传区 ========== */
.upload-zone {
  border: 2px dashed var(--border); border-radius: var(--radius);
  padding: 48px 20px; text-align: center; cursor: pointer;
  transition: var(--transition); background: var(--card-bg);
}
.upload-zone:hover, .upload-zone.dragover {
  border-color: var(--primary); background: #f5f3ff;
}
.upload-zone h3 { font-size: 16px; margin: 12px 0 4px; color: var(--text); }
.upload-zone p { font-size: 13px; color: var(--text-thi); }

/* ========== 云端加载区 ========== */
.cloud-load-section { margin-top: 20px; }
.cloud-load-divider { display: flex; align-items: center; margin: 16px 0; color: var(--text-thi); font-size: 13px; }
.cloud-load-divider::before, .cloud-load-divider::after { content: ''; flex: 1; height: 1px; background: var(--border); }
.cloud-load-divider span { padding: 0 12px; }
.cloud-load-card {
  background: var(--card-bg); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 20px; box-shadow: var(--shadow);
}
.cloud-load-card input:focus { border-color: var(--primary); }
#cloud-status.success { color: var(--success); }
#cloud-status.error { color: var(--danger); }
#cloud-status.loading { color: var(--primary); }
.batch-item {
  display: flex; justify-content: space-between; align-items: center;
  padding: 10px 12px; border: 1px solid var(--border); border-radius: 8px;
  margin-bottom: 8px; background: #f8fafc; cursor: pointer; transition: var(--transition);
}
.batch-item:hover { border-color: var(--primary); background: #f5f3ff; }
.batch-item-info { font-size: 13px; }
.batch-item-info strong { color: var(--text); }
.batch-item-info span { color: var(--text-thi); margin-left: 8px; }
.batch-item-meta { font-size: 12px; color: var(--text-thi); }

/* ========== 进度条 ========== */
.progress-bar { height: 6px; background: var(--border); border-radius: 3px; overflow: hidden; margin: 20px 0 8px; }
.progress-fill { height: 100%; background: var(--gradient); transition: width 0.3s ease; width: 0%; }
.progress-text { font-size: 13px; color: var(--text-sec); text-align: center; }

/* ========== 导入结果 ========== */
.import-summary {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 12px; margin: 20px 0;
}
.summary-card {
  background: var(--card-bg); border-radius: var(--radius-sm);
  padding: 16px; border: 1px solid var(--border); text-align: center;
}
.summary-card .num { font-size: 24px; font-weight: 700; color: var(--primary); }
.summary-card .label { font-size: 13px; color: var(--text-sec); margin-top: 4px; }

/* ========== 数据表格 ========== */
.data-table-wrapper { background: var(--card-bg); border-radius: var(--radius); padding: 20px; border: 1px solid var(--border); margin-top: 16px; }
.data-table-wrapper h3 { font-size: 15px; font-weight: 600; margin-bottom: 12px; }
.table-filters { display: flex; gap: 12px; margin-bottom: 12px; }
.table-filters select, .table-filters input {
  padding: 8px 12px; border: 1px solid var(--border); border-radius: var(--radius-sm);
  font-size: 13px; outline: none; transition: var(--transition);
}
.table-filters select:focus, .table-filters input:focus { border-color: var(--primary); }

.data-table-scroll { overflow-x: auto; max-height: 400px; overflow-y: auto; }

/* ===== 全局筛选栏（店铺 + 数据类型 + 时间范围） ===== */
.global-filter-bar {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 16px;
  background: var(--card-bg);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px 16px;
  margin-bottom: 16px;
  position: sticky;
  top: 0;
  z-index: 20;
}
.global-filter-bar .filter-group {
  display: flex;
  align-items: center;
  gap: 8px;
}
.global-filter-bar .filter-group label {
  font-size: 12px;
  color: var(--text-sec);
  white-space: nowrap;
}
.global-filter-bar select {
  padding: 6px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 13px;
  outline: none;
  transition: var(--transition);
  background: #fff;
  color: var(--text);
}
.global-filter-bar select:focus { border-color: var(--primary); }
.global-filter-bar input[type="date"] {
  padding: 6px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 13px;
  outline: none;
  transition: var(--transition);
  background: #fff;
  color: var(--text);
}
.global-filter-bar input[type="date"]:focus { border-color: var(--primary); }
.filter-hint { font-size: 12px; color: var(--text-sec); }
/* 当前筛选状态：常驻显示在筛选栏右侧，所有页面可见 */
.filter-status-text {
  font-size: 12px;
  color: var(--text-sec);
  margin-left: auto;
  white-space: nowrap;
}
.filter-status-text.filtered {
  color: var(--primary);
  font-weight: 600;
}

/* ===== 异常告警 ===== */
.alert-banner {
  display: flex;
  align-items: center;
  gap: 12px;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 16px;
  margin-bottom: 16px;
  font-size: 14px;
}
.alert-banner .btn-sm { margin-left: auto; }
.alert-card {
  background: var(--card-bg);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px 18px;
  margin-bottom: 14px;
}
.alert-head { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; font-size: 15px; }
.alert-badge { color: #fff; font-size: 12px; padding: 2px 8px; border-radius: 6px; }
.alert-detail { font-size: 13px; color: var(--text-sec); line-height: 1.6; }
.alert-actions { margin-top: 12px; }
.btn-sm { padding: 5px 12px; font-size: 12px; }
.alerts-list { max-width: 880px; }

/* ===== 导入页：本批店铺 ===== */
.import-shop-row {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 10px;
  background: var(--card-bg);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 16px;
  margin: 16px 0;
}
.import-shop-row label { font-size: 13px; color: var(--text-sec); white-space: nowrap; }
.import-shop-row input {
  padding: 7px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 13px;
  outline: none;
  min-width: 220px;
}
.import-shop-row input:focus { border-color: var(--primary); }
.detected-shop-display {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 7px 14px;
  background: #f1f5f9;
  border: 1px dashed var(--border);
  border-radius: var(--radius-sm);
  font-size: 13px;
  color: var(--text-sec);
  min-width: 220px;
}
.detected-shop-display.detected {
  background: #ecfdf5;
  border-style: solid;
  border-color: #10b981;
  color: #065f46;
}
.detected-shop-display.detected .detected-shop-icon { color: #10b981; }
.detected-shop-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  background: rgba(0,0,0,0.06);
  font-size: 12px;
  color: var(--text-sec);
}
.data-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.data-table th { background: #f8fafc; padding: 10px 12px; text-align: left; font-weight: 600; color: var(--text-sec); border-bottom: 1px solid var(--border); white-space: nowrap; position: sticky; top: 0; }
.data-table td { padding: 8px 12px; border-bottom: 1px solid var(--border); color: var(--text); max-width: 200px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.data-table tr:hover { background: #f8fafc; }
.import-actions { display: flex; gap: 12px; justify-content: flex-end; margin-top: 20px; }

/* ========== 情感样本 ========== */
.sentiment-samples { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
.sample-card { padding: 14px; border-radius: var(--radius-sm); border: 1px solid var(--border); font-size: 13px; }
.sample-card.positive { border-left: 3px solid var(--success); background: #f0fdf4; }
.sample-card.negative { border-left: 3px solid var(--danger); background: #fef2f2; }
.sample-card.neutral { border-left: 3px solid var(--text-thi); background: #f8fafc; }
.sample-card .tag { font-size: 12px; font-weight: 600; margin-bottom: 6px; }
.sample-card.positive .tag { color: var(--success); }
.sample-card.negative .tag { color: var(--danger); }
.sample-card.neutral .tag { color: var(--text-thi); }
.sample-card .content { color: var(--text-sec); line-height: 1.5; }
.tag-mini { display: inline-block; padding: 1px 6px; border-radius: 4px; font-size: 11px; font-weight: 500; margin-left: 4px; }

/* ========== 登录/注册遮罩 ========== */
.auth-overlay {
  position: fixed; inset: 0; z-index: 9999;
  background: linear-gradient(135deg, #f0f4ff 0%, #faf5ff 100%);
  display: flex; align-items: center; justify-content: center;
  padding: 20px;
}
.auth-card {
  background: #fff; border-radius: 16px; padding: 32px;
  max-width: 400px; width: 100%;
  box-shadow: 0 20px 60px rgba(79, 70, 229, 0.15), 0 0 0 1px rgba(0,0,0,0.04);
}
.auth-header { text-align: center; margin-bottom: 24px; }
.auth-logo { width: 48px; height: 48px; margin-bottom: 12px; }
.auth-header h2 {
  margin: 0; font-size: 20px; font-weight: 700; color: #0f172a;
}
.auth-tabs {
  display: flex; gap: 4px; background: #f1f5f9; border-radius: 10px;
  padding: 4px; margin-bottom: 20px;
}
.auth-tab {
  flex: 1; padding: 8px 12px; border: none; background: transparent;
  border-radius: 8px; font-size: 14px; font-weight: 500; color: #64748b;
  cursor: pointer; transition: all 0.2s;
}
.auth-tab.active { background: #fff; color: #4f46e5; box-shadow: 0 1px 3px rgba(0,0,0,0.08); }
.auth-form { display: flex; flex-direction: column; gap: 16px; }
.auth-form .form-group { display: flex; flex-direction: column; gap: 6px; }
.auth-form .form-group label { font-size: 13px; font-weight: 600; color: #334155; }
.auth-form .form-group input {
  padding: 10px 14px; border: 1.5px solid #e2e8f0; border-radius: 10px;
  font-size: 14px; outline: none; transition: border-color 0.2s;
}
.auth-form .form-group input:focus { border-color: #4f46e5; box-shadow: 0 0 0 3px rgba(79,70,229,0.1); }
.auth-submit {
  margin-top: 4px; padding: 11px; font-size: 15px; font-weight: 600;
  background: linear-gradient(135deg, #4f46e5, #9333ea); color: #fff;
  border: none; border-radius: 10px; cursor: pointer; transition: opacity 0.2s;
}
.auth-submit:hover { opacity: 0.92; }
.auth-submit:disabled { opacity: 0.6; cursor: not-allowed; }
.auth-message {
  margin-top: 12px; padding: 10px 14px; border-radius: 8px;
  font-size: 13px; text-align: center;
}
.auth-message-error { background: #fef2f2; color: #dc2626; }
.auth-message-success { background: #f0fdf4; color: #16a34a; }
.auth-hint { margin-top: 16px; text-align: center; font-size: 12px; color: #94a3b8; }

/* ========== 侧边栏用户信息 ========== */
.user-info {
  display: grid; grid-template-columns: 32px minmax(0, 1fr) 28px;
  align-items: center; gap: 8px 10px;
  padding: 10px 12px; margin-top: 8px;
  background: #f8fafc; border-radius: 10px;
}
.workspace-switcher {
  grid-column: 1 / -1;
  display: grid; grid-template-columns: auto minmax(0, 1fr);
  align-items: center; gap: 8px;
  color: #64748b; font-size: 12px; font-weight: 600;
}
.workspace-switcher select {
  width: 100%; min-width: 0; height: 32px;
  padding: 0 28px 0 10px;
  border: 1px solid #dbe3ee; border-radius: 8px;
  background: #fff; color: #334155; font: inherit; font-weight: 500;
  outline: none;
}
.workspace-switcher select:focus {
  border-color: var(--primary-light);
  box-shadow: 0 0 0 3px rgba(99, 102, 241, 0.12);
}
.user-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  background: linear-gradient(135deg, #4f46e5, #9333ea);
  color: #fff; font-size: 14px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.user-detail { flex: 1; display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.user-account {
  font-size: 13px; font-weight: 600; color: #0f172a;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.user-license {
  font-size: 11px; line-height: 1.45; color: #64748b;
  word-break: keep-all; overflow-wrap: normal;
}
.btn-logout {
  width: 28px; height: 28px; border: none; background: transparent;
  color: #94a3b8; border-radius: 6px; cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  transition: all 0.2s;
}
.btn-logout:hover { background: #fee2e2; color: #dc2626; }
.btn-logout svg { width: 16px; height: 16px; }

/* ========== 词云 ========== */
.word-cloud-item { display: inline-block; margin: 4px 8px; transition: var(--transition); cursor: default; }
.word-cloud-item:hover { transform: scale(1.1); }

/* ========== 质检详情 ========== */
.qc-samples { margin-top: 16px; }
.qc-samples .kpi-value { font-size: 20px; }
.warning-box ul { padding-left: 20px; line-height: 1.8; }
.warning-box li { font-size: 13px; }

/* ========== 需求列表 ========== */
.req-list { margin-top: 16px; }
.req-list table { width: 100%; }
.req-list td { max-width: 400px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ========== 投诉列表卡片 ========== */
.complaint-list { margin-top: 16px; }
.complaint-list > div { transition: transform 0.2s ease; }
.complaint-list > div:hover { transform: translateX(4px); box-shadow: var(--shadow); }

/* ========== 负面问题处理工作台 ========== */
.cmp-summary-grid { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:12px; margin-bottom:16px; }
.cmp-stat { position:relative; overflow:hidden; padding:16px 18px; border:1px solid var(--border); border-radius:12px; background:#fff; box-shadow:var(--shadow); }
.cmp-stat::before { content:""; position:absolute; inset:0 auto 0 0; width:3px; background:#94a3b8; }
.cmp-stat.danger::before { background:#dc2626; }
.cmp-stat.warning::before { background:#f59e0b; }
.cmp-stat span,.cmp-stat small { display:block; color:var(--text-sec); font-size:12px; }
.cmp-stat strong { display:block; margin:5px 0 4px; color:var(--text); font-size:25px; line-height:1.2; }
.cmp-stat small { color:var(--text-thi); }
.cmp-view-bar { display:flex; align-items:center; justify-content:space-between; gap:12px; margin-bottom:14px; }
.cmp-view-tabs { display:inline-flex; gap:2px; padding:3px; border:1px solid var(--border); border-radius:9px; background:#f8fafc; }
.cmp-view-tabs button { padding:7px 14px; border:0; border-radius:6px; background:transparent; color:var(--text-sec); font-size:13px; cursor:pointer; }
.cmp-view-tabs button.active { background:#fff; color:var(--primary); font-weight:600; box-shadow:var(--shadow); }
.cmp-scope-note { color:var(--text-thi); font-size:12px; }
.cmp-diagnosis-quality { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:1px; overflow:hidden; margin-bottom:14px; border:1px solid #dbeafe; border-radius:12px; background:#dbeafe; }
.cmp-diagnosis-quality > div { padding:12px 15px; background:#f8fbff; }
.cmp-diagnosis-quality span,.cmp-diagnosis-quality small { display:block; color:#64748b; font-size:12px; }
.cmp-diagnosis-quality b { display:block; margin:3px 0; color:#1e3a8a; font-size:14px; }
.cmp-diagnosis-quality button { margin-top:7px; padding:4px 8px; border:1px solid #c7d2fe; border-radius:6px; background:#fff; color:#4338ca; font-size:12px; cursor:pointer; }
.cmp-workbench-grid { display:grid; grid-template-columns:minmax(0,1.35fr) minmax(320px,.65fr); gap:14px; margin-bottom:14px; align-items:stretch; }
.cmp-card-head { display:flex; align-items:flex-start; justify-content:space-between; gap:12px; margin-bottom:14px; }
.cmp-card-head .chart-title { margin:0; }
.cmp-card-head p { margin:4px 0 0; color:var(--text-thi); font-size:12px; }
.cmp-card-head .btn { flex:none; white-space:nowrap; }
.cmp-count-badge { padding:3px 9px; border-radius:999px; background:#fef2f2; color:#b91c1c; font-size:12px; font-weight:600; }
.cmp-priority-list,.cmp-risk-list { display:flex; flex-direction:column; gap:8px; }
.cmp-priority-row { display:grid; grid-template-columns:28px minmax(0,1fr) auto; align-items:center; gap:10px; padding:10px 0; border-bottom:1px solid #eef2f7; }
.cmp-priority-row:last-child { border-bottom:0; }
.cmp-priority-rank { display:flex; align-items:center; justify-content:center; width:24px; height:24px; border-radius:7px; background:#f1f5f9; color:#64748b; font-size:12px; font-weight:700; }
.cmp-priority-row:first-child .cmp-priority-rank { background:#fee2e2; color:#b91c1c; }
.cmp-priority-copy { min-width:0; }
.cmp-priority-copy strong,.cmp-priority-copy span { display:block; }
.cmp-priority-copy strong { color:var(--text); font-size:13px; }
.cmp-priority-copy span { margin-top:3px; color:var(--text-thi); font-size:12px; }
.cmp-priority-copy small { display:block; overflow:hidden; margin-top:4px; color:#64748b; font-size:11px; line-height:1.45; text-overflow:ellipsis; white-space:nowrap; }
.cmp-priority-title { display:flex; align-items:center; gap:6px; }
.cmp-priority-title > span { display:inline-flex; margin:0; padding:1px 6px; border-radius:999px; background:#eef2ff; color:#4338ca; font-size:11px; }
.cmp-priority-actions { display:flex; gap:5px; }
.cmp-priority-actions button,.cmp-risk-item footer button,.cmp-row-action { padding:5px 8px; border:1px solid var(--border); border-radius:6px; background:#fff; color:var(--text-sec); font-size:12px; cursor:pointer; white-space:nowrap; }
.cmp-priority-actions button:hover,.cmp-risk-item footer button:hover,.cmp-row-action:hover { border-color:#c7d2fe; background:#eef2ff; color:var(--primary); }
.cmp-priority-actions button.primary { border-color:#c7d2fe; color:#4338ca; }
.cmp-problem-row { display:grid; grid-template-columns:28px minmax(0,1fr) 74px auto; align-items:center; gap:12px; padding:13px 0; border-bottom:1px solid #eef2f7; }
.cmp-problem-row:last-child { border-bottom:0; }
.cmp-problem-main { min-width:0; }
.cmp-problem-metrics { display:flex; flex-wrap:wrap; gap:4px 10px; margin-top:6px; color:#64748b; font-size:11px; }
.cmp-problem-metrics span { margin:0; }
.cmp-problem-main small { display:block; overflow:hidden; margin-top:5px; color:#94a3b8; font-size:11px; text-overflow:ellipsis; white-space:nowrap; }
.cmp-problem-evidence { padding-left:10px; border-left:1px solid #e2e8f0; text-align:center; }
.cmp-problem-evidence b,.cmp-problem-evidence span { display:block; }
.cmp-problem-evidence b { color:#334155; font-size:13px; }
.cmp-problem-evidence span { margin-top:2px; color:#94a3b8; font-size:10px; }
.cmp-lifecycle { display:inline-flex; margin-left:2px; padding:2px 6px; border-radius:999px; font-size:10px; font-weight:600; white-space:nowrap; }
.cmp-lifecycle.new { background:#f1f5f9; color:#64748b; }
.cmp-lifecycle.processing { background:#fff7ed; color:#c2410c; }
.cmp-lifecycle.verifying { background:#eff6ff; color:#2563eb; }
.cmp-lifecycle.improved { background:#ecfdf5; color:#047857; }
.cmp-lifecycle.recurring { background:#fee2e2; color:#b91c1c; }
.cmp-lifecycle.review { background:#f1f5f9; color:#475569; }
.cmp-trend-up { color:#dc2626 !important; font-weight:600; }
.cmp-risk-list { max-height:360px; overflow:auto; padding-right:2px; }
.cmp-risk-item { padding:10px 11px; border:1px solid #fed7aa; border-left:3px solid #ea580c; border-radius:8px; background:#fffaf5; }
.cmp-risk-item.extreme { border-color:#fecaca; border-left-color:#dc2626; background:#fff7f7; }
.cmp-risk-item > div { display:flex; align-items:center; gap:7px; }
.cmp-risk-item b { color:var(--text); font-size:12px; }
.cmp-risk-item p { display:-webkit-box; overflow:hidden; margin:7px 0; color:#475569; font-size:12px; line-height:1.55; -webkit-box-orient:vertical; -webkit-line-clamp:2; }
.cmp-risk-item footer { display:flex; align-items:center; justify-content:space-between; gap:8px; color:var(--text-thi); font-size:11px; }
.cmp-risk-tag { display:inline-flex; padding:2px 7px; border-radius:999px; font-size:11px; font-weight:600; white-space:nowrap; }
.cmp-risk-tag.danger { background:#fee2e2; color:#b91c1c; }
.cmp-risk-tag.warning { background:#ffedd5; color:#c2410c; }
.cmp-risk-tag.normal { background:#fef3c7; color:#a16207; }
.cmp-workbench-empty { padding:30px 12px; color:var(--text-thi); font-size:13px; text-align:center; }
.cmp-review-row { display:flex; align-items:center; justify-content:space-between; gap:12px; margin-top:9px; padding:10px 12px; border:1px dashed #cbd5e1; border-radius:8px; background:#f8fafc; }
.cmp-review-row strong,.cmp-review-row span { display:block; }
.cmp-review-row strong { color:#475569; font-size:12px; }
.cmp-review-row span { margin-top:3px; color:#94a3b8; font-size:11px; }
.cmp-review-row button { flex:none; padding:5px 8px; border:1px solid var(--border); border-radius:6px; background:#fff; color:#475569; font-size:12px; cursor:pointer; }
.cmp-resource-card { scroll-margin-top:16px; }
.cmp-result-count { color:var(--text-thi); font-size:12px; }
.cmp-resource-toolbar { display:flex; align-items:center; gap:8px; margin-bottom:12px; flex-wrap:wrap; }
.cmp-search { display:flex; align-items:center; gap:6px; min-width:260px; flex:1; padding:0 10px; border:1px solid var(--border); border-radius:8px; color:var(--text-thi); }
.cmp-search input { width:100%; min-width:0; padding:8px 0; border:0; outline:0; background:transparent; font:inherit; font-size:13px; }
.cmp-search:focus-within { border-color:var(--primary); box-shadow:0 0 0 3px rgba(79,70,229,.1); }
.cmp-resource-toolbar select { min-width:130px; padding:8px 30px 8px 10px; border:1px solid var(--border); border-radius:8px; background:#fff; color:var(--text-sec); font-size:12px; }
.cmp-resource-table th:first-child { width:66px; }
.cmp-resource-table th:nth-child(2) { width:100px; }
.cmp-resource-table th:nth-child(4) { width:110px; }
.cmp-resource-table th:nth-child(5) { width:130px; }
.cmp-resource-table th:nth-child(6) { width:120px; }
.cmp-resource-table th:last-child { width:68px; }
.cmp-voice-cell { max-width:420px !important; white-space:normal !important; line-height:1.5; }
.cmp-table-owner { display:block; margin-top:3px; color:var(--text-thi); font-size:11px; font-weight:400; }
.cmp-association { display:inline-flex; padding:2px 6px; border-radius:5px; background:#eff6ff; color:#2563eb; font-size:11px; white-space:nowrap; }
.cmp-association.empty { background:#f8fafc; color:#94a3b8; }
.cmp-table-empty,.cmp-analysis-empty { padding:40px !important; color:var(--text-thi); font-size:13px; text-align:center; }
.cmp-root-list { display:flex; flex-direction:column; gap:12px; padding:8px 2px; }
.cmp-root-row { display:grid; grid-template-columns:88px minmax(0,1fr) 42px; align-items:center; gap:10px; font-size:12px; }
.cmp-root-row > span { overflow:hidden; color:var(--text-sec); text-overflow:ellipsis; white-space:nowrap; }
.cmp-root-row > b { color:var(--text-sec); font-size:12px; text-align:right; }
.cmp-root-track { display:flex; height:18px; overflow:hidden; border-radius:5px; background:#f1f5f9; }
.cmp-root-track i { display:block; height:100%; }
.cmp-root-track i.extreme { background:#dc2626; }
.cmp-root-track i.strong { background:#ea580c; }
.cmp-root-track i.moderate { background:#f59e0b; }
.cmp-row-actions { display:flex; justify-content:flex-end; gap:5px; }
.cmp-table-pagination { display:flex; align-items:center; justify-content:space-between; gap:12px; padding:10px 4px 2px; color:var(--text-thi); font-size:12px; }
.cmp-table-pagination > div { display:flex; gap:6px; }
.cmp-row-action:disabled { opacity:.45; cursor:not-allowed; pointer-events:none; }
.wangwang-chat-btn { display:inline-flex; align-items:center; gap:5px; min-height:28px; padding:4px 9px; border:1px solid #bfdbfe; border-radius:7px; background:#eff6ff; color:#2563eb; cursor:pointer; font:inherit; white-space:nowrap; }
.wangwang-chat-btn:hover { background:#dbeafe; border-color:#93c5fd; }
.wangwang-chat-btn span { display:inline-grid; place-items:center; width:18px; height:18px; border-radius:5px; background:#2563eb; color:#fff; font-size:11px; font-weight:700; }
.wangwang-chat-btn em { font-style:normal; font-size:12px; }
.wangwang-chat-btn.compact { min-height:26px; padding:3px 5px; }
.cmp-context-overlay { align-items:center; justify-content:center; padding:20px; box-sizing:border-box; }
.cmp-context-dialog { width:min(760px,100%); max-width:760px; max-height:min(82vh,820px); overflow:hidden; display:flex; flex-direction:column; }
.cmp-context-desc { margin:4px 0 0; color:var(--text-thi); font-size:12px; font-weight:400; }
.cmp-context-body { overflow:auto; padding:4px 2px 2px; }
.cmp-context-note { margin:0 0 12px; padding:10px 12px; border:1px solid #fde68a; border-radius:8px; background:#fffbeb; color:#92400e; font-size:12px; line-height:1.6; }
.cmp-context-message { max-width:82%; margin:0 0 10px; padding:10px 12px; border:1px solid #e2e8f0; border-radius:10px; background:#f8fafc; }
.cmp-context-message.buyer { margin-right:auto; background:#eff6ff; border-color:#bfdbfe; }
.cmp-context-message.staff { margin-left:auto; background:#f8fafc; }
.cmp-context-message.system { max-width:100%; padding:8px 10px; border-style:dashed; background:#fffbeb; color:#78350f; }
.cmp-context-message.focus { box-shadow:0 0 0 3px rgba(220,38,38,.14); border-color:#fca5a5; }
.cmp-context-meta { display:flex; align-items:center; gap:7px; margin-bottom:5px; color:var(--text-thi); font-size:11px; }
.cmp-context-role { display:inline-flex; padding:2px 6px; border-radius:999px; background:#e2e8f0; color:#475569; font-weight:600; }
.cmp-context-message.buyer .cmp-context-role { background:#dbeafe; color:#1d4ed8; }
.cmp-context-message.system .cmp-context-role { background:#fef3c7; color:#92400e; }
.cmp-context-text { color:var(--text); font-size:13px; line-height:1.65; white-space:pre-wrap; word-break:break-word; }
.cmp-diagnosis-dialog { max-width:820px; }
.cmp-attribution-dialog { max-width:760px; }
.cmp-attribution-current { padding:14px 16px; border:1px solid #c7d2fe; border-radius:10px; background:#f8faff; }
.cmp-attribution-counter,.cmp-attribution-meta { color:#64748b; font-size:12px; }
.cmp-attribution-current p { margin:8px 0; color:#1e293b; font-size:14px; line-height:1.65; }
.cmp-attribution-current-actions { display:flex; align-items:center; justify-content:space-between; gap:10px; margin-top:10px; color:#475569; font-size:12px; }
.cmp-attribution-form { display:grid; gap:10px; margin-top:14px; }
.cmp-attribution-form label { display:grid; gap:5px; color:#475569; font-size:12px; font-weight:600; }
.cmp-attribution-form select,.cmp-attribution-form textarea { width:100%; box-sizing:border-box; padding:8px 10px; border:1px solid #cbd5e1; border-radius:7px; background:#fff; color:#334155; font:inherit; font-size:13px; }
.cmp-attribution-form textarea { min-height:62px; resize:vertical; }
.cmp-attribution-queue { margin-top:16px; }
.cmp-attribution-queue h4 { margin:0 0 8px; color:#334155; font-size:13px; }
.cmp-attribution-row { display:grid; grid-template-columns:auto minmax(0,1fr) auto; align-items:center; width:100%; gap:9px; padding:9px 10px; border:1px solid #e2e8f0; border-radius:7px; background:#fff; color:#334155; text-align:left; cursor:pointer; }
.cmp-attribution-row + .cmp-attribution-row { margin-top:6px; }
.cmp-attribution-row.active { border-color:#818cf8; background:#f5f3ff; }
.cmp-attribution-row span { overflow:hidden; font-size:12px; line-height:1.45; text-overflow:ellipsis; white-space:nowrap; }
.cmp-attribution-row small { color:#94a3b8; font-size:11px; }
.cmp-diagnosis-hero { padding:14px 16px; border:1px solid #c7d2fe; border-radius:10px; background:linear-gradient(135deg,#eef2ff,#f8faff); }
.cmp-diagnosis-hero.review { border-color:#cbd5e1; background:#f8fafc; }
.cmp-diagnosis-hero > span { display:inline-flex; padding:2px 7px; border-radius:999px; background:#e0e7ff; color:#4338ca; font-size:11px; font-weight:600; }
.cmp-diagnosis-state { display:flex; align-items:center; gap:5px; }
.cmp-diagnosis-state > span { display:inline-flex; padding:2px 7px; border-radius:999px; background:#e0e7ff; color:#4338ca; font-size:11px; font-weight:600; }
.cmp-diagnosis-state .cmp-lifecycle { margin:0; }
.cmp-diagnosis-hero.review > span { background:#e2e8f0; color:#475569; }
.cmp-diagnosis-hero h3 { margin:7px 0 4px; color:#1e293b; font-size:17px; }
.cmp-diagnosis-hero p { margin:0; color:#475569; font-size:13px; line-height:1.65; }
.cmp-diagnosis-metrics,.cmp-evidence-grid { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:8px; margin-top:12px; }
.cmp-lifecycle-panel { display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:8px; margin-top:12px; }
.cmp-lifecycle-panel > div { padding:10px 11px; border:1px solid #dbeafe; border-radius:8px; background:#f8fbff; }
.cmp-lifecycle-panel span,.cmp-lifecycle-panel small { display:block; color:#64748b; font-size:11px; }
.cmp-lifecycle-panel b { display:block; overflow:hidden; margin:3px 0; color:#1e3a8a; font-size:13px; text-overflow:ellipsis; white-space:nowrap; }
.cmp-diagnosis-metrics > div,.cmp-evidence-grid > div { padding:9px 10px; border:1px solid #e2e8f0; border-radius:8px; background:#fff; }
.cmp-diagnosis-metrics span,.cmp-evidence-grid span { display:block; color:#94a3b8; font-size:11px; }
.cmp-diagnosis-metrics b,.cmp-evidence-grid b { display:block; margin-top:3px; color:#334155; font-size:13px; }
.cmp-diagnosis-section { margin-top:18px; }
.cmp-diagnosis-section h4 { margin:0 0 8px; color:#334155; font-size:13px; }
.cmp-diagnosis-tip { margin:8px 0 0; color:#94a3b8; font-size:11px; line-height:1.5; }
.cmp-diagnosis-samples { display:flex; flex-direction:column; gap:8px; }
.cmp-diagnosis-samples article { padding:10px 12px; border:1px solid #e2e8f0; border-radius:8px; background:#fafcff; }
.cmp-diagnosis-samples p { margin:0; color:#334155; font-size:13px; line-height:1.6; }
.cmp-diagnosis-samples footer { display:flex; justify-content:space-between; gap:10px; margin-top:7px; color:#94a3b8; font-size:11px; }
.cmp-diagnosis-samples button { border:0; background:transparent; color:#4f46e5; font-size:11px; cursor:pointer; }
.cmp-diagnosis-actions { display:flex; justify-content:flex-end; gap:8px; margin-top:18px; }
.cmp-radar-card { margin-bottom:14px; }
.cmp-radar-coverage { display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:10px; }
.cmp-radar-coverage > div { padding:12px; border:1px solid #e0e7ff; border-radius:9px; background:#f8faff; }
.cmp-radar-coverage span,.cmp-radar-coverage small { display:block; color:#64748b; font-size:11px; }
.cmp-radar-coverage b { display:block; margin:4px 0; color:#3730a3; font-size:18px; }
.cmp-radar-grid { display:grid; grid-template-columns:minmax(0,1.1fr) minmax(320px,.9fr); gap:14px; margin-bottom:14px; }
.cmp-radar-alerts { display:flex; flex-direction:column; gap:8px; max-height:310px; overflow:auto; }
.cmp-radar-alert { padding:11px 12px; border:1px solid #fecaca; border-left:3px solid #dc2626; border-radius:8px; background:#fffafa; }
.cmp-radar-alert > div { display:flex; align-items:center; gap:7px; }
.cmp-radar-alert span { padding:2px 6px; border-radius:999px; background:#fee2e2; color:#b91c1c; font-size:11px; font-weight:600; }
.cmp-radar-alert strong { overflow:hidden; color:#334155; font-size:13px; text-overflow:ellipsis; white-space:nowrap; }
.cmp-radar-alert p { margin:7px 0; color:#64748b; font-size:12px; line-height:1.5; }
.cmp-radar-alert footer { display:flex; align-items:center; justify-content:space-between; gap:8px; color:#b91c1c; font-size:12px; }
.cmp-radar-alert button { padding:4px 7px; border:1px solid #fecaca; border-radius:6px; background:#fff; color:#b91c1c; font-size:11px; cursor:pointer; }
.cmp-data-actions { display:flex; flex-direction:column; gap:8px; }
.cmp-data-actions article { padding:10px 12px; border:1px solid #e2e8f0; border-radius:8px; background:#fafcff; }
.cmp-data-actions b,.cmp-data-actions span { display:block; }
.cmp-data-actions b { color:#334155; font-size:12px; }
.cmp-data-actions span { margin-top:3px; color:#64748b; font-size:12px; line-height:1.45; }
.cmp-product-risk-card { scroll-margin-top:16px; }
.cmp-product-risk-table th:first-child { min-width:220px; }
.cmp-product-name { max-width:320px; overflow:hidden; color:#334155; font-weight:600; text-overflow:ellipsis; white-space:nowrap; }
.cmp-anomaly-tag { display:inline-flex; margin-left:6px; padding:1px 5px; border-radius:999px; background:#fee2e2; color:#b91c1c; font-size:10px; font-weight:600; vertical-align:middle; }
.cmp-rise { margin-left:4px; color:#64748b; font-size:11px; }
.cmp-rise.up { color:#dc2626; font-weight:600; }
@media (max-width:720px) { .cmp-context-overlay { padding:12px; } .cmp-context-dialog { max-height:88vh; } .cmp-context-message { max-width:94%; } .cmp-row-actions { justify-content:flex-start; } }
@media (max-width:1100px) { .cmp-workbench-grid { grid-template-columns:1fr; } }
@media (max-width:980px) { .cmp-radar-grid { grid-template-columns:1fr; } }
@media (max-width:720px) { .cmp-summary-grid,.cmp-diagnosis-quality,.cmp-radar-coverage { grid-template-columns:repeat(2,minmax(0,1fr)); } .cmp-view-bar,.cmp-card-head { align-items:flex-start; flex-direction:column; } .cmp-priority-row { grid-template-columns:28px minmax(0,1fr); } .cmp-problem-row { grid-template-columns:28px minmax(0,1fr); } .cmp-problem-evidence { grid-column:2; padding-left:0; border-left:0; text-align:left; } .cmp-priority-actions { grid-column:2; } .cmp-resource-toolbar { align-items:stretch; flex-direction:column; } .cmp-resource-toolbar select,.cmp-search { width:100%; box-sizing:border-box; } .cmp-diagnosis-metrics,.cmp-evidence-grid,.cmp-lifecycle-panel { grid-template-columns:repeat(2,minmax(0,1fr)); } .cmp-review-row,.cmp-diagnosis-samples footer,.cmp-attribution-current-actions { align-items:flex-start; flex-direction:column; } .cmp-attribution-row { grid-template-columns:auto minmax(0,1fr); } .cmp-attribution-row small { grid-column:2; } }

/* ========== 通用表格样式 ========== */
.qc-table, .req-table { width: 100%; border-collapse: collapse; }
.qc-table th, .req-table th {
  padding: 10px; text-align: left; font-weight: 600;
  color: var(--text-sec); background: #f8fafc;
  border-bottom: 1px solid var(--border); font-size: 13px;
}
.qc-table td, .req-table td {
  padding: 10px; border-bottom: 1px solid #f1f5f9;
  color: var(--text); font-size: 13px;
}
.qc-table tr:hover, .req-table tr:hover { background: #f8fafc; }

/* ========== 标签样式 ========== */
.tag-mini {
  display: inline-block; padding: 1px 6px;
  border-radius: 4px; font-size: 11px; font-weight: 500;
}

/* ========== 移动端 ========== */
.mobile-menu-btn { display: none; position: fixed; top: 16px; left: 16px; z-index: 101; background: #fff; border: 1px solid var(--border); border-radius: var(--radius-sm); width: 40px; height: 40px; align-items: center; justify-content: center; cursor: pointer; color: var(--text-sec); }
.mobile-menu-btn svg { width: 22px; height: 22px; }
@media (max-width: 768px) {
  .sidebar { transform: translateX(-100%); }
  .sidebar.open { transform: translateX(0); }
  .main-content { margin-left: 0; padding: 16px; padding-top: 64px; }
  .mobile-menu-btn { display: flex; }
  .chart-row { flex-direction: column; }
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
  .dashboard-summary { align-items:flex-start; flex-direction:column; gap:8px; }
  .dashboard-kpi-grid { grid-template-columns:repeat(2, minmax(0, 1fr)); }
  .dashboard-workbench { grid-template-columns:1fr; }
  .dashboard-issue-row { grid-template-columns:minmax(0, 1fr) 70px 74px; }
  .dashboard-issue-row .btn { display:none; }
  .sentiment-samples { grid-template-columns: 1fr; }
  .qc-table, .req-table { font-size: 12px; }
  .qc-table th, .qc-table td, .req-table th, .req-table td { padding: 8px 6px; }
}

/* ========== 工单看板（行动闭环） ========== */
.tk-seg { display: inline-flex; background: #f1f5f9; border-radius: 8px; padding: 3px; gap: 2px; }
.tk-seg-btn {
  border: none; background: transparent; padding: 6px 14px; border-radius: 6px;
  font-size: 13px; font-weight: 600; color: var(--text-sec); cursor: pointer; transition: var(--transition);
}
.tk-seg-btn.active { background: #fff; color: var(--primary); box-shadow: var(--shadow); }
.tk-input {
  padding: 8px 12px; border: 1px solid var(--border); border-radius: var(--radius-sm);
  font-size: 13px; outline: none; transition: var(--transition); background: #fff; color: var(--text);
}
.tk-input:focus { border-color: var(--primary); box-shadow: 0 0 0 3px rgba(79,70,229,0.1); }

.tk-board { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; align-items: start; }
.tk-col { background: #f8fafc; border: 1px solid var(--border); border-radius: var(--radius); padding: 12px; }
.tk-col-head { display: flex; align-items: center; justify-content: space-between; padding-bottom: 10px; margin-bottom: 10px; font-size: 14px; }
.tk-count { background: #fff; border: 1px solid var(--border); border-radius: 999px; padding: 1px 9px; font-size: 12px; font-weight: 700; color: var(--text-sec); }
.tk-col-body { display: flex; flex-direction: column; gap: 10px; min-height: 40px; }
.tk-empty { text-align: center; color: var(--text-thi); font-size: 12px; padding: 16px 0; }

.tk-card {
  background: #fff; border: 1px solid var(--border); border-left-width: 3px;
  border-radius: var(--radius-sm); padding: 12px; box-shadow: var(--shadow);
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}
.tk-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-lg); }
.tk-card-top { display: flex; flex-wrap: wrap; gap: 5px; margin-bottom: 8px; }
.tk-tag { display: inline-block; padding: 2px 7px; border-radius: 4px; font-size: 11px; font-weight: 600; line-height: 1.5; }
.tk-card-title { font-size: 13px; font-weight: 600; color: var(--text); line-height: 1.5; cursor: pointer; margin-bottom: 8px; }
.tk-card-title:hover { color: var(--primary); }
.tk-card-meta { display: flex; gap: 10px; flex-wrap: wrap; font-size: 12px; color: var(--text-sec); margin-bottom: 10px; }
.tk-card-actions { display: flex; gap: 6px; flex-wrap: wrap; }
.tk-mini-btn { border: none; color: #fff; padding: 5px 10px; border-radius: 6px; font-size: 12px; font-weight: 600; cursor: pointer; transition: var(--transition); }
.tk-mini-btn:hover { opacity: 0.92; }
.tk-mini-btn.ghost { background: #fff; color: var(--text-sec); border: 1px solid var(--border); }
.tk-mini-btn.ghost:hover { border-color: var(--primary); color: var(--primary); }
.tk-baseline { margin-top:6px; padding:10px 12px; border:1px solid #c7d2fe; border-radius:8px; background:#f5f7ff; }
.tk-baseline span,.tk-baseline small { display:block; color:#64748b; font-size:12px; }
.tk-baseline b { display:block; margin:3px 0; color:#3730a3; font-size:14px; }
.tk-baseline-empty { margin:6px 0 0; color:#94a3b8; font-size:12px; line-height:1.5; }

.tkd-lb { font-size: 12px; font-weight: 600; color: var(--text-sec); margin-bottom: 4px; }

/* 工单看板响应式 */
@media (max-width: 1100px) { .tk-board { grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 640px) { .tk-board { grid-template-columns: 1fr; } }

/* ========== 语义聚类 / 体验指标卡片（inline-style 兜底，这里补齐选中态） ========== */
.cl-cluster { border: 1px solid var(--border); border-radius: var(--radius-sm); padding: 14px; background: #fff; margin-bottom: 12px; box-shadow: var(--shadow); }
.cl-cluster-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 8px; }
.cl-keywords { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 8px; }
.cl-kw { padding: 2px 8px; border-radius: 10px; font-size: 12px; background: #eef2ff; color: var(--primary); }
.cl-samples { display: flex; flex-direction: column; gap: 6px; }
.cl-sample { font-size: 12px; color: var(--text-sec); background: #f8fafc; border-radius: 6px; padding: 6px 10px; line-height: 1.5; }
.mt-breakdown { display: flex; flex-direction: column; gap: 10px; }
.mt-breakdown-row { display: flex; align-items: center; gap: 10px; }
.mt-bar { flex: 1; height: 22px; background: #f1f5f9; border-radius: 6px; overflow: hidden; }
.mt-bar-fill { height: 100%; border-radius: 6px; }

/* ========== 关键词追踪页 ========== */
.tracker-summary { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:12px; margin-bottom:16px; }
.tracker-stat { background:#fff; border:1px solid var(--border); border-radius:12px; padding:16px 18px; box-shadow:var(--shadow); }
.tracker-stat span,.tracker-stat small { display:block; color:var(--text-sec); font-size:12px; }
.tracker-stat strong { display:block; margin:4px 0; font-size:24px; color:var(--text); }
.tracker-stat small { color:var(--text-thi); }
.tracker-layout { display:grid; grid-template-columns:280px minmax(0,1fr); gap:16px; align-items:start; }
.tracker-library { position:sticky; top:16px; }
.tracker-library .tracker-section-head { flex-direction:column; align-items:stretch; gap:10px; }
.tracker-library .tracker-section-head > div:first-child { min-width:0; flex:1; }
.tracker-library .tracker-section-head .chart-title { margin-bottom:0; white-space:nowrap; }
.tracker-library .tracker-section-head .tracker-help { white-space:nowrap; }
.tracker-group-heading-actions { display:flex; align-items:center; gap:7px; flex-wrap:wrap; }
.tracker-group-heading-actions .btn { white-space:nowrap; }
.tracker-main-column { min-width:0; display:flex; flex-direction:column; gap:16px; }
.tracker-section-head { display:flex; justify-content:space-between; align-items:flex-start; gap:12px; margin-bottom:14px; }
.tracker-head-actions { display:flex; align-items:center; gap:7px; flex:none; }
.tracker-help { margin-top:3px; color:var(--text-thi); font-size:12px; }
.tracker-search-row input { min-width:0; width:100%; padding:9px 11px; border:1px solid var(--border); border-radius:8px; font-size:13px; outline:none; }
.tracker-search-row input:focus { border-color:var(--primary); box-shadow:0 0 0 3px rgba(79,70,229,.1); }
.tracker-search-row { display:flex; align-items:center; gap:6px; padding:0 10px; border:1px solid var(--border); border-radius:8px; color:var(--text-thi); margin:14px 0 12px; }
.tracker-search-row input { border:0; padding-left:0; box-shadow:none !important; }
.tracker-group-filter { display:flex; flex-direction:column; gap:2px; max-height:360px; overflow-y:auto; padding:2px 1px; margin:0 -2px; }
.tracker-group-item { display:flex; align-items:center; justify-content:space-between; gap:8px; width:100%; padding:8px 9px; border:1px solid transparent; border-radius:7px; background:transparent; color:var(--text-sec); font-size:13px; text-align:left; cursor:pointer; }
.tracker-group-item:hover { background:#f8fafc; color:var(--text); }
.tracker-group-item.active { background:#eef2ff; border-color:#ddd6fe; color:var(--primary); font-weight:600; }
.tracker-group-item-main { display:flex; align-items:center; gap:8px; min-width:0; }
.tracker-group-item-main span { overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.tracker-group-item-main i { width:7px; height:7px; border-radius:50%; flex:none; }
.tracker-group-item-tail { display:flex; align-items:center; gap:5px; flex:none; }
.tracker-group-item-count { flex:none; min-width:20px; color:var(--text-thi); font-size:11px; text-align:right; }
.tracker-group-item.active .tracker-group-item-count { color:var(--primary); }
.tracker-group-manage-hint { margin:11px 0 0; padding-top:10px; border-top:1px solid #f1f5f9; color:var(--text-thi); font-size:11px; line-height:1.55; }

#tracker-table tbody tr { transition: background .1s; }
#tracker-table tbody tr:hover { background: #f8fafc; }
#tracker-table .tracker-group-row { background: #f8fafc; }
#tracker-table .tracker-group-row td:first-child { padding-left: 12px; }
#tracker-table .tracker-group-row td { padding-top: 10px; padding-bottom: 10px; }
.tracker-count-cell { cursor: pointer; transition: background 0.15s; border-radius: 4px; }
.tracker-count-cell:hover { background: #f1f5f9 !important; }
.tracker-count-highlight { font-weight: 700; }
.tracker-empty-hint { font-size: 13px; color: #94a3b8; padding: 16px 0; text-align: center; }
.tracker-view-toggle { display:flex; padding:3px; border:1px solid var(--border); border-radius:8px; background:#f8fafc; }
.tracker-view-toggle button { border:0; background:transparent; color:var(--text-sec); padding:6px 10px; border-radius:6px; cursor:pointer; font-size:12px; }
.tracker-view-toggle button.active { background:#fff; color:var(--primary); box-shadow:var(--shadow); font-weight:600; }
.tracker-number-btn { border:0; background:transparent; color:var(--primary); font-weight:700; cursor:pointer; padding:3px 6px; border-radius:5px; }
.tracker-number-btn:hover { background:#eef2ff; }
.tracker-table-key { display:inline-flex; align-items:center; gap:7px; font-weight:600; }
.tracker-table-key i { width:7px; height:7px; border-radius:50%; display:inline-block; }
.tracker-table-group { display:block; color:var(--text-thi); font-size:11px; margin-top:2px; }
.tracker-performance-head { display:flex; justify-content:space-between; align-items:flex-start; gap:14px; margin-bottom:14px; }
.tracker-performance-head .chart-title { margin-bottom:0; }
.tracker-table-toolbar { display:flex; align-items:center; justify-content:space-between; gap:12px; margin:0 0 12px; padding:10px 0 12px; border-bottom:1px solid #eef2f7; }
.tracker-table-toolbar .tracker-search-row { width:min(340px,100%); margin:0; }
.tracker-toolbar-actions { display:flex; align-items:center; gap:8px; flex:none; }
.tracker-toolbar-actions .btn { white-space:nowrap; }
.tracker-batch-mode-btn.is-active { border-color:#818cf8; background:#eef2ff; color:#4338ca; }
.tracker-toolbar-more,.tracker-row-more { position:relative; flex:none; }
.tracker-toolbar-more summary,.tracker-row-more summary { display:flex; align-items:center; justify-content:center; width:32px; height:32px; box-sizing:border-box; border:1px solid var(--border); border-radius:7px; list-style:none; background:#fff; color:var(--text-sec); font-size:16px; letter-spacing:1px; line-height:1; cursor:pointer; user-select:none; }
.tracker-row-more summary { width:28px; height:28px; border-color:transparent; background:transparent; font-size:15px; }
.tracker-toolbar-more summary::-webkit-details-marker,.tracker-row-more summary::-webkit-details-marker { display:none; }
.tracker-toolbar-more summary:hover,.tracker-toolbar-more[open] summary,.tracker-row-more summary:hover,.tracker-row-more[open] summary { border-color:#c7d2fe; background:#eef2ff; color:var(--primary); }
.tracker-overflow-menu { position:absolute; z-index:25; right:0; top:calc(100% + 6px); min-width:158px; padding:5px; border:1px solid var(--border); border-radius:9px; background:#fff; box-shadow:0 10px 28px rgba(15,23,42,.14); }
.tracker-overflow-menu button { display:flex; align-items:center; width:100%; padding:8px 9px; border:0; border-radius:6px; background:transparent; color:var(--text-sec); font:inherit; font-size:12px; text-align:left; cursor:pointer; white-space:nowrap; }
.tracker-overflow-menu button:hover { background:#f8fafc; color:var(--text); }
.tracker-overflow-menu button.danger { color:#c2410c; }
.tracker-overflow-menu button.danger:hover { background:#fff1f2; color:#b91c1c; }
.tracker-batch-bar { display:flex; align-items:center; justify-content:space-between; gap:12px; margin:0 0 12px; padding:10px 12px; border:1px solid #c7d2fe; border-radius:9px; background:#f5f7ff; }
.tracker-batch-count { color:#3730a3; font-size:13px; }
.tracker-batch-count strong { font-size:15px; }
.tracker-batch-actions { display:flex; align-items:center; justify-content:flex-end; gap:7px; flex-wrap:wrap; }
.tracker-batch-actions .btn { padding:6px 10px; font-size:12px; white-space:nowrap; }
.tracker-batch-cancel { border:0; padding:6px 4px; background:transparent; color:var(--text-sec); font-size:12px; cursor:pointer; }
.tracker-batch-cancel:hover { color:var(--primary); text-decoration:underline; }
.tracker-select-col { width:38px; padding-left:12px !important; padding-right:4px !important; text-align:center; }
.tracker-select-col input { width:15px; height:15px; vertical-align:middle; accent-color:var(--primary); cursor:pointer; }
.tracker-row-action-col { width:50px; padding-right:8px !important; text-align:center; overflow:visible !important; }
.tracker-group-label { display:inline-flex; align-items:center; max-width:130px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; font-size:12px; font-weight:600; }
.btn-danger { border:1px solid #dc2626; background:#dc2626; color:#fff; }
.btn-danger:hover { border-color:#b91c1c; background:#b91c1c; color:#fff; }
.sr-only { position:absolute; width:1px; height:1px; padding:0; margin:-1px; overflow:hidden; clip:rect(0,0,0,0); white-space:nowrap; border:0; }
.tracker-detail-card { scroll-margin-top:16px; }
.tracker-modal { display:none; position:fixed; inset:0; z-index:1000; }
.tracker-modal.is-open { display:block; }
.tracker-modal-backdrop { position:absolute; inset:0; background:rgba(15,23,42,.42); backdrop-filter:blur(2px); }
.tracker-modal-dialog { position:relative; width:min(480px,calc(100vw - 32px)); margin:12vh auto 0; padding:22px; background:#fff; border:1px solid var(--border); border-radius:14px; box-shadow:0 24px 70px rgba(15,23,42,.22); }
.tracker-modal-head { display:flex; align-items:flex-start; justify-content:space-between; gap:16px; margin-bottom:18px; }
.tracker-modal-head h3 { margin:0; font-size:18px; color:var(--text); }
.tracker-modal-head p { margin:5px 0 0; color:var(--text-thi); font-size:12px; }
.tracker-modal-close { border:0; background:transparent; color:var(--text-thi); font-size:24px; line-height:1; cursor:pointer; padding:0 2px; }
.tracker-modal-close:hover { color:var(--text); }
.tracker-modal-label { display:block; margin-bottom:7px; color:var(--text-sec); font-size:12px; font-weight:600; }
.tracker-modal-dialog textarea { width:100%; min-height:86px; resize:vertical; padding:10px 11px; border:1px solid var(--border); border-radius:8px; font:inherit; font-size:13px; outline:none; box-sizing:border-box; }
.tracker-modal-dialog textarea:focus { border-color:var(--primary); box-shadow:0 0 0 3px rgba(79,70,229,.1); }
.tracker-modal-input,.tracker-modal-select { width:100%; box-sizing:border-box; padding:9px 11px; border:1px solid var(--border); border-radius:8px; background:#fff; color:var(--text); font:inherit; font-size:13px; outline:none; }
.tracker-modal-input:focus,.tracker-modal-select:focus { border-color:var(--primary); box-shadow:0 0 0 3px rgba(79,70,229,.1); }
.tracker-compact-modal { width:min(420px,calc(100vw - 32px)); }
.tracker-manage-groups-dialog { width:min(560px,calc(100vw - 32px)); }
.tracker-manage-groups-list { display:flex; flex-direction:column; gap:8px; max-height:min(48vh,360px); overflow:auto; padding-right:2px; }
.tracker-manage-group-row { display:flex; align-items:center; justify-content:space-between; gap:14px; padding:11px 12px; border:1px solid var(--border); border-radius:9px; background:#fff; }
.tracker-manage-group-name { display:flex; align-items:center; min-width:0; gap:9px; font-size:13px; font-weight:600; color:var(--text); }
.tracker-manage-group-name i { width:8px; height:8px; border-radius:50%; flex:none; }
.tracker-manage-group-name span { overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.tracker-manage-group-name small { flex:none; color:var(--text-thi); font-size:12px; font-weight:400; }
.tracker-manage-group-actions { display:flex; align-items:center; gap:5px; flex:none; }
.tracker-manage-group-icon { display:flex; align-items:center; justify-content:center; width:30px; height:30px; padding:0; border:1px solid var(--border); border-radius:7px; background:#fff; color:var(--text-sec); font-size:14px; cursor:pointer; }
.tracker-manage-group-icon:hover { border-color:#c7d2fe; background:#eef2ff; color:var(--primary); }
.tracker-manage-group-icon.danger:hover { border-color:#fecaca; background:#fff1f2; color:#b91c1c; }
.tracker-manage-groups-empty { padding:28px 16px; border:1px dashed #cbd5e1; border-radius:9px; color:var(--text-thi); font-size:13px; text-align:center; }
.tracker-modal-field { margin-top:16px; }
.tracker-modal-group-row { display:flex; gap:8px; }
.tracker-modal-group-row .btn { white-space:nowrap; }
.tracker-modal-foot { display:flex; justify-content:flex-end; gap:8px; margin-top:22px; }
@media (max-width: 1100px) { .tracker-performance-head { flex-direction:column; } }
@media (max-width: 900px) { .tracker-layout { grid-template-columns:1fr; } .tracker-library { position:static; } }
@media (max-width: 640px) { .tracker-summary { grid-template-columns:repeat(2,minmax(0,1fr)); } .tracker-section-head { flex-direction:column; } .tracker-head-actions { width:100%; } .tracker-head-actions .btn-primary { flex:1; } .tracker-table-toolbar,.tracker-batch-bar { align-items:stretch; flex-direction:column; } .tracker-table-toolbar .tracker-search-row { width:100%; } .tracker-toolbar-actions { justify-content:space-between; } .tracker-batch-actions { justify-content:flex-start; } .tracker-modal-dialog { margin-top:8vh; padding:18px; } }